All work
  • Web Design
  • Admin Design
  • Vendor
  • Booking System
  • Payment Integration

IPPO

One Platform, Every Home Solution: Scaling an On-Demand Home Services Ecosystem

Client
Emitech Technical Works
Category
On-Demand Services
Year
2025
IPPO on-demand home services platform
IPPOhttps://ippo.co/

The Brief

IPPO set out to become the UAE's single destination for home services — AC repair, plumbing, electrical work, painting, custom furniture, and annual maintenance contracts, all bookable in a few taps. The challenge wasn't just building an app; it was building an entire operating system for a three-sided marketplace, connecting homeowners who need fast, reliable help, technicians who deliver it, and admins who keep the whole operation running smoothly. Empedance was brought on to design and engineer the complete product suite from the ground up — three web platforms and four mobile apps, shipped as one coherent system.

Discovery & Research

Before a single screen was designed, the team mapped how each of IPPO's three user groups actually experiences a home-services booking:

  • Homeowners wanted speed and certainty — the ability to search by service or location, see transparent pricing upfront, and know exactly when help would arrive.
  • Technicians needed a lightweight, job-focused app that could work reliably in the field — job assignment, navigation, and status updates without friction.
  • Admins and vendors needed full visibility into bookings, service catalogs, and technician performance across every category and city.

This research shaped a core product decision: build an `Instant Service` layer for urgent, time-sensitive requests (AC failures, leaks, electrical faults) alongside a scheduled-service layer for planned work like custom furniture and AMC contracts — two distinct booking flows sharing one design system.

Design Process

The design system was built around clarity and trust — a clean, light interface with IPPO's signature green used sparingly to guide action (Add to cart, Book Now, urgent-service CTAs), so pricing, timelines, and next steps are always unmistakable.

very service category — AC Filter Cleaning, Custom Furniture, Annual Maintenance Contracts, and more — follows a consistent template: hero image, clear pricing and duration, a "How It Works" explainer, and related services, so users always know what happens next regardless of which service they're booking. For urgent needs, a dedicated Instant Service flow was designed around a simple promise — request help, get a technician dispatched within 2 hours, pay securely — reinforced with real photography of technicians at work to build trust before a single booking is made.

IPPO website before redesign

Before

IPPO website after redesign

After

Engineering & Build

  • React
  • Next.js
  • Responsive
  • Tailwind
  • Payment Integration

A team of 12 engineers, designers, and QA specialists delivered IPPO's full product suite:

The implementation focused on reusable components, responsive layouts, smooth interactions, and a maintainable design system.

3 Web Platforms

  • Consumer website — service discovery, booking, cart, and checkout
  • Admin panel — service catalog, booking, and vendor management
  • Vendor portal — service listings and job management for partner vendors

4 Mobile Apps

  • Consumer app (Android & iOS) — mirrors the web booking experience with native performance
  • Driver app — logistics and dispatch support
  • Technician app — job assignment, scheduling, and field updates

All seven products share a single backend and design system, so pricing, availability, and booking status stay perfectly in sync across web and mobile — a customer booking on the website sees the exact same technician ETA a moment later on the app.

Result & Impact

The relaunch turned browsing into booking.

7 Products

1 Platform

2 hr

Instant Service

Multiple

Category Catalog