Effective Date: 10 June 2024
Last Updated: 15 July 2025
Welcome to Empedance Consultancy Services Pvt. Ltd. ("Company", "we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you communicate with us, including through WhatsApp and other messaging channels.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect and process the following types of information:
Contact Information: Your name, phone number, email address, and company details when you contact us.
Communication Data: Information exchanged during chats, messages, and support inquiries (e.g., via WhatsApp).
Usage Data: Technical information such as IP address, browser type, operating system, and interaction data.
Business Information: If you are a business customer, we may collect business-specific information required to provide services.
We use the information we collect for the following purposes:
To respond to your inquiries and provide customer support.
To facilitate business-related communication through WhatsApp and other channels.
To improve and customize our services and user experience.
To comply with legal obligations or enforce our terms and policies.
We do not sell or rent your personal information. We may share your data with:
Service Providers: Trusted third parties who assist in operating our platform (e.g., CRM, cloud providers) under confidentiality agreements.
Legal Authorities: Where required by law or to protect our legal rights.
Meta (WhatsApp Business Platform): Only to the extent necessary for communication and compliance under Meta's policies.
Depending on your location, you may have rights to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw your consent (if processing is based on consent).
Object to or restrict certain processing activities.
To exercise any of these rights, please contact us using the information below.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
We use industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.